​  UK  48 HOURS

info@tradesupplyhub.co.uk

+44 (0)1992 661888

F.A.Q & Contact Information

Frequently Asked questions

Explore our FAQs for detailed information about our core products, delivery options, payment methods, and more. At Trade Supply Hub, transparency and clarity are paramount. If you need further assistance or have specific queries, feel free to contact our team. Your satisfaction and confidence in our products are our top priorities.

What products does Trade Supply Hub offer?

Trade Supply Hub provides a range of high-quality construction essentials, including concrete indent rollers, event furniture, hydrant standpipes & keys, manhole lifting keys & gully hooks, sack trucks, site canteen furniture, and site tools boxes. Each product is crafted for durability and performance, tailored to meet the diverse needs of construction and event projects.

How can I place an order with Trade Supply Hub?

Placing an order with Trade Supply Hub is simple and convenient. You can contact our sales team via email at info@tradesupplyhub.co.uk or call us at 01992 661888. Our team is ready to assist you with your product inquiries, order placement, and any other questions you might have.

What are the delivery options for Trade Supply Hub products?

We offer swift nationwide delivery within the UK for all our products. Standard delivery times are 48 hours for domestic orders. International delivery times are calculated based on the specific order and destination. Rest assured, we ensure timely and reliable delivery services for all our customers.

Understanding Our Delivery Charges

Orders Over £99 Good news! We offer free delivery for all orders over £99. Simply add your selections to the cart, and we’ll take care of the shipping costs.

Orders Under £99 For orders below £99, a nominal delivery fee of £5.99 is applied. This helps us ensure that your products are delivered safely and promptly to your location.

For any further queries about delivery, feel free to contact our customer support team, who are more than happy to guide you through our policies and help you with your order.

Are there discounts available for bulk orders?

Yes, we value our customers and offer exclusive discounts for bulk orders. The more you buy, the bigger the discount. Contact our sales team to discuss your specific requirements and enjoy the benefits of bulk ordering, making your purchases cost-effective and efficient.

Do you offer credit accounts?

Trade credit is available for orders over £1000 please contact info@tradesupplyhub.co.uk for more information.

Are there locations where you're unable to deliver?

While we strive to bring our products to every corner of the country, certain logistical challenges mean we can’t deliver to all areas. Below you’ll find a list of postcodes where our standard delivery service doesn’t reach.

Affected Postcodes:

  • AB31-35, AB41-54, AB36-38, AB55-56
  • FK17-21, G83, GY9
  • HS1-9, IV (all), KA27, KA28
  • KW10-14, KW15-17
  • PA20-78
  • PH15-18, PH19-29, PH32-33, PH45-48
  • PH30-31, PH24-44, PH49-99
  • ZE (all)

Alternative Delivery Options
If your address is within these postcodes, don’t lose heart. We may have alternative delivery methods available. Please reach out to us, and we’ll explore every possible solution to get your order to your doorstep.

 

What payment methods does Trade Supply Hub accept?

We accept various payment methods, including BACS (Bankers’ Automated Clearing Services), all major credit/debit cards, and the option to set up a credit account for eligible customers. We aim to make your purchasing experience seamless and hassle-free.

Is there a warranty or guarantee on Trade Supply Hub products?

Yes, Trade Supply Hub stands behind the quality of its products. We offer a satisfaction guarantee on all our items. If you encounter any issues with your purchase, please contact our customer support team at support@tradesupplyhub.co.uk, and we will work diligently to resolve the matter to your satisfaction.

How can I get in touch with Trade Supply Hub for further assistance?

For any additional inquiries, product-related questions, or assistance, you can contact our dedicated customer support team via email at info@tradesupplyhub.co.uk or by calling our hotline at 01992 661888. We are here to provide you with the best possible service and support throughout your experience with Trade Supply Hub. Your satisfaction and confidence in our products are our top priorities.

What is your Returns policy?

For products that are ordered incorrectly or are no longer desired, we offer a return option provided they are unused, unassembled, remain in their original packaging, and are in a resalable condition. You now have up to 14 days from the date of receipt to initiate a return. The items will be picked up by us or our carrier. The cost of return carriage will be quoted on a case-by-case basis, considering your location and the specific dimensions and/or weight of the item you wish to return. Once we have received and inspected the returned goods, we will refund the value of your order, less the return carriage charge, which will be deducted from the final refund amount

opening Hours

Monday to Friday: 9am–5pm
Saturday: CLOSED
Sunday: CLOSED

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